Built on the SDT Engine
Every conversation, every file, every customer interaction in one secure hub. The new face of Botdoc NOW.
Botdoc Spark is a centralized secure hub. Your team and your customers exchange files, hold conversations, and complete actions through one encrypted interface, without your customer ever creating an account on your system.
Spark is the modern, redesigned face of the product many of you already know as Botdoc NOW. Existing customers continue to log in at the same place. Spark is the new identity, the new experience, the same patented foundation underneath.
For SMBs, Spark is the fastest way to start using the SDT Engine without writing a line of code. For enterprises with multiple teams, Spark is the centralized portal that lets every department work from the same secure customer thread.
Most "secure customer portals" require the customer to create an account, set a password, prove who they are with a second factor, and log in every time they want to send or receive a file. The portal becomes another piece of infrastructure your customer abandons. Worse, it becomes another attack surface you are responsible for defending.
Spark removes the customer-side login entirely. Your customer interacts through their email or SMS, signing nothing, registering nowhere. Your team gets the unified dashboard. Your customer gets the simple click. That separation is only possible because of the SDT Engine underneath.
Collect documents and information from your customers. Each request auto-populates into the customer profile, with an expiration timeline you control.
Share files with your customers and keep the full history attached to their profile. Every send is encrypted, audited, and recallable.
Hold secure chats with your customers. Add participants when needed. Keep the thread private to the conversation.
Customize the URL your customer receives. Build automated workflows so the customer experience matches your brand and your process.
One screen for sent, pending, and completed work. Filter by team member, customer, or status. Find the right thread in seconds.
Admins generate reports on usage, conversation volume, login activity, and engagement. Performance management built in, not bolted on.
A centralized portal where multiple teams and departments can safely access the same customer data, with role-appropriate permissions.
A personalized dashboard offering insights into each team member's engagement with the product and with customers.
Use a personal URL to start the secure conversation with your customer. No account creation required on their side.
Request the documents you need. Share the files they need. End-to-end encrypted, every transaction logged.
Everything the customer sends back is uploaded into the Spark interface, attached to their profile, and accessible to your team for the window you set.
Spark inherits the SDT Engine's patented architecture and the same compliance posture used in financial, healthcare, and government contexts. Audit trails on every transaction. End-to-end encryption. No customer credentials in your environment. The compliance review is faster because the architecture is simpler.
Existing Botdoc NOW customers log in to the same place. New to Botdoc? Talk to our team and we will scope your rollout.